Branch Sales Associate

Homans Associates; Braintree (MA); On-site; USD 33,062 - 34,440; Full time

Job summary

Homans Associates is hiring a Counter Sales Associate in Braintree, MA for a full-time role operating Monday through Friday, 8:00 AM to 5:00 PM, earning $24–$25 per hour. You will identify customer needs, present HVAC solutions, and recommend tailored products while maintaining a helpful, proactive approach to customer service.

Responsibilities include selling HVAC equipment and parts, assisting customers on the showroom floor or by phone, processing orders, and coordinating with warehouse

Qualifications

• Identify customer needs and recommend tailored HVAC solutions.
• Present and answer questions about products and services.
• Maintain a clean, organized showroom and respond to customer inquiries.
• Process payments and handle credit authorizations.

Responsibilities

• Sell HVAC equipment, parts, and supplies.
• Greet customers on the sales floor or by phone and determine needs.
• Demonstrate product features and usage.
• Manage orders, transfers, and warranty adjustments.
• Solicit new customers by phone to promote sales.
• Follow directions from counter lead and support warehouse staff.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Problem solving

Job description

At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Braintree, MA facility to join our team. This full-time position operates Monday 0 Friday, 8:00AM 0 5:00PM at $24-$25/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role.

Company Website: http://www.homans.com/careers

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
• Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
• Other duties as assigned.