Counter Sales Associate

Homans Associates; Auburn (MA); On-site; USD 46,000 - 50,000; Full time

Job summary

Homans Associates in Auburn, MA is seeking a Counter Sales Associate for our on-site facility. This full-time role operates Monday–Friday with pay at $22.00–$24.00/hour. You will identify customer needs, present and answer questions about HVAC products and services, and recommend tailored solutions.

A positive attitude and proactive approach to resolving customer issues will be key to success. Relocation assistance is not available for this role. Company Website: http://www.homans.com/careers

Responsibilities

• Sell HVAC equipment, parts, and supplies.
• Greet customers and determine merchandise needs; discuss features.
• Display merchandise and suggest selections meeting customer needs; maintain showroom.
• Research stock numbers and prices; advise substitutions.
• Use databases to check availability; fill orders or transfer stock.
• Process payments and credit; handle refunds/replacements of defective items.
• Solicit new and existing customers by phone to promote sales; report issues.
• Coordinate with clerical staff to manage orders and warranties.

Job description

At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Auburn, MA facility to join our team. This full-time position operates Monday–Friday at $22.00-$24.00/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role. Company Website: http://www.homans.com/careers

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer\'s needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
• Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
• Other duties as assigned.