Counter Attendant - Citizens Restaurant

sbe Lifestyle Hospitality; Las Vegas (NV); On-site; USD 30,000 - 34,000; Full time

Job summary

Citizens in Las Vegas is seeking a friendly Counter Team Member to greet guests, take and expedite orders, and process payments with a focus on hospitality and revenue. You’ll present menus, guide purchases, and assist with food preparation as needed.

Responsibilities include taking orders, entering them into the POS, handling cash and card transactions, and ensuring accurate packaging and pickup procedures. A welcoming attitude and team spirit are essential.

Qualifications

• Experience in food, beverage or customer service preferred.
• Welcoming and helpful attitude toward guests and team members.
• Ability to work well independently and as part of a team.

Responsibilities

• Warmly greet and serve guests in a friendly manner.
• Provide guests with a hospitality driven experience.
• Take and enter orders into the point-of-sale system and collect payments.
• Provide recommendations to guests with strong menu knowledge.
• Handle cash, credit, and debit card transactions accurately, using cash registers.
• Issue receipts and explain pickup procedures.
• Verify packaging of orders, including menu items and collateral.
• Follow all food safety and health department regulations.
• Maintain a clean and safe work environment.
• Support management in maintaining adequate inventory.
• Be knowledgeable about Citizens directions, promotions, and specials.
• Be flexible and willing to assist with other departments’ duties as needed.

Skills

Customer service

Hospitality

Teamwork

Tools

POS system

Cash handling

Job description

The Counter Team Member is in charge of greeting guests, taking & expediting orders, payments, and sales. Counter Team Members are able to present menus, guide guests to a purchase, efficiently serve guests, make/assemble/merchandise products, and provide exceptional hospitality. The Front Counter Team Member’s focus is hospitality and revenue and may assist with food preparation as needed.

Primary Responsibilities

• Warmly greet and serve guests in a friendly manner.
• Provide guests with a hospitality driven experience.
• Take and enter orders into the point-of-sale system and collect payments.
• Provide recommendations to guests with strong menu knowledge.
• Handle cash, credit, and debit card transactions accurately, using cash registers.
• Issue receipts and explain pick up food procedures.
• Verify packaging of orders, including menu items and collateral.
• Follow all food safety and health department regulations.
• Maintain a clean work and safe work environment.
• Support management in maintaining adequate inventory.
• Have knowledge of all things CITIZENS including but not limited to directions, marketing initiatives, specials, discounts, promotions.
• Be flexible and willing to assist with other departments’ duties as needed.

Qualifications

• Previous food, beverage, or customer service experience preferred
• Welcoming and helpful attitude toward our guests and fellow team members
• Ability to work well both independently and as a part of a team

Physical Abilities

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance.
• Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.