Front Counter Rep

Sandwich Master; Rindge (NH); On-site; USD 32,000 - 36,000; Full time

Job summary

Sandwich Master in New Hampshire is seeking a Front Counter Associate to deliver fast, friendly service and ensure guest satisfaction. You will greet guests, take orders in person or by phone, and enter them accurately into the POS system while encouraging upsell where appropriate.

You will handle payments, pack and prepare orders, maintain a clean, organized counter, and work with the team to keep operations smooth in a busy environment.

Qualifications

• Provides exceptional customer service and guest satisfaction.
• Takes orders accurately in person or by phone with suggestive selling when possible.
• Processes POS transactions and payments accurately.
• Maintains clean, sanitary counter and guest area.
• Works well independently or in a team.
• Reads, writes, and understands English clearly.
• Trustworthy with cash and company property.
• Punctual and dependable with strong time management.
• Can stand for extended periods and move around dining area.

Responsibilities

• Greet guests and provide friendly, guest-first service.
• Take orders in person or by phone and enter into POS system.
• Process payments and handle cash drawer securely.
• Pack, prepare, and deliver orders to guests.
• Maintain clean, organized counter and dining area.
• Collaborate with team to ensure efficient operations.
• Follow cash handling policies and safety standards.
• Assist when needed to support operations.

Skills

Customer service

Cash handling

Multi-tasking

Time management

Team player

Job description

The Front Counter position will be responsible for ensuring guest satisfaction, primarily by handling all counter transactions quickly, efficiently, and friendly manner. This position handles monetary transactions; takes telephone and counter orders; prepares, packs, and serves food items to guests; and supports other counter functions to ensure counter operations' efficient and effective flow. This position also provides our guest experience in a CLEAN, FAST, and FRIENDLY environment.

Essential Functions Of Position:

• Provides exceptional customer service, greeting and thanking guests and anticipating their wants and needs to ensure a pleasant experience.
• Takes guest orders accurately, be they over the phone or in person, using suggestive selling techniques when possible.
• Accurately enters orders into the POS System and appropriately processes credit cards, gift cards, coupons, and cash payments.
• Packs and checks orders to ensure they are completed to the guest's satisfaction.
• Maintain a safe and sanitary work and guest area by constantly cleaning, organizing, and replenishing necessary items.
• Performs other duties as assigned by management.
• Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
• Able to work independently or as part of a team.
• Possess problem-solving and critical thinking skills.
• Reading, writing, speaking, and comprehending the English language.

Necessary Attributes:

• Trustworthy with cash and company property.
• Enjoys multi-tasking in a fast-paced environment.
• Punctual and dependable.
• Responsible for cash drawer security, cash balance, and adhering to all other aspects of Sandwich Master cash handling policy.
• Provide "guest-first" service by quickly listening, responding, and resolving all guests' requests through a solid knowledge of our products.
• Be professional in all interactions with guests and team members.
• Work together as a team to achieve efficient operations.
• Keep work area clean, organized, and stocked.
• Keep management informed about issues and problems as they arise.
• Strong attention to detail and time management.
• Decision maker with the ability to work independently.
• Urgent, proactive demeanor.
• Ability to maintain a standing position for extended periods.
• Ability to move around the dining area to attend to the needs of guests.
• Ability to move, lift and handle equipment, supplies, and other objects.