Cashier / Customer Service

Wet Willie's; Detroit (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Wet Willie's in Detroit is seeking friendly counter staff to greet, take orders, and process payments. You will prepare beverages, stock counters, and assist kitchen staff to ensure fast, accurate service.

Responsibilities include handling cash, operating the POS, taking phone orders, and maintaining sanitary standards. This role requires staying active during nights and weekends and lifting up to 30 pounds as needed.

Qualifications

• Exceptional customer service skills (written and verbal).
• Exceptional communication skills (written and verbal).
• Availability to work nights and weekends is required.
• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Must be able to perform simple mathematical calculations and make change.
• Must have the ability to stand and walk for extended periods of time.
• Must have the ability to lift, stoop, and bend; up to 30 pounds frequently.

Responsibilities

• Greet and serve customers at counter.
• Receive payments and manage cash drawer.
• Prepare beverages and stock counters and cabinets.
• Work with kitchen staff to fulfill orders.
• Expedite food orders and ensure accuracy.
• Operate POS and process card transactions.
• Answer phones and take phone orders.
• Maintain sanitary standards and clean workstation.
• Support fellow team members as needed.
• Assist with catering orders and bagging.

Skills

Customer service

Communication

Cash handling

Stand/walk

Lift 30 lbs

Mathematical skills

Team player

Education

High school diploma or equivalent

Job description

Performs a variety of duties for counter service including greeting and serving customers, receiving payments, maintaining cash drawers, beverage preparation, stocking counters and holding cabinets.

Performs a variety of duties for counter service including greeting and serving customers, receiving payments, maintaining cash drawers, beverage preparation, stocking counters and holding cabinets.

Duties & Responsibilities

• Always come to work with a clean uniform.
• Maintain a safe, clean, and organized workstation.
• Be a team player—support and assist your fellow team members whenever possible.
• Maintains sanitary standards.
• Promptly & politely greet guests, taking food and beverage orders, and expediting food order.
• Interacts with customers in a friendly and efficient manner.
• Accurately ring guest orders into the cash register or POS system
• Responsible for properly charging the guest and collecting payment for orders.
• Responsible for processing credit and debit card transactions.
• Answering phone and taking phone orders.
• Thorough knowledge of both carryout and catering menus. Must be familiar catering procedures.
• Work with line cooks and expeditor to efficiently and accurately process and bag customer orders.
• Works with banquet staff to prepare accurately boxed catering orders on time.
• Stock coolers, salad prep, and supplies neatly, accurately and efficiently.
• Maintain hot or cold temperature conditions as per standards.
• Maintain appropriate portion-control.
• Cleans equipment, as assigned, thoroughly and in a timely fashion. Completes shift work, as assigned, timely and thoroughly in accordance with department standards. Keeps floor in work area clean and free of debris. Cleans lobby, tables, seats and counters before, throughout and after service. Other related tasks as directed by management.

Requirements

• Exceptional customer service skills (both written and verbal)
• Exceptional communication skills (both written and verbal)
• Availability to work nights and weekends is required
• Must be at least 18 years of age
• High school diploma or equivalent required.
• Must be able to perform simple mathematical calculations and make change.
• Must have the ability to stand and walk for extended periods of time.
• Must have the ability to lift, stoop, and bend.
• Must have the ability to lift items weighing up to 30 pounds frequently.