Cosmetics Retail Team Lead & Customer Service Coach

The Estée Lauder Companies; Castle Rock (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

The Estée Lauder Companies in Castle Rock, Colorado, is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth daily operations and outstanding customer service.

You will coach the sales team, model the brand's service standards, handle cash reconciliations at opening and closing, and participate in rota-based opening and closing. This is an ideal first supervisory step within prestige beauty.

Qualifications

• Proven retail experience, preferably cosmetics.
• Ability to provide inspirational, authentic customer service.
• Supervisory experience and coaching desirable.
• Cash reconciliation and opening/closing on rota desirable.
• Willing to work retail hours including weekends.

Responsibilities

• Support Store Manager and Assistant Manager to run daily operations.
• Lead by example to deliver personalized customer service.
• Perform start and end of day cash reconciliation.
• Assist with opening and closing on a rota basis.
• Contribute to achieving sales and customer service targets.

Skills

Customer service excellence

Cash handling

Coaching and mentoring

Tools

POS software

Job description

The Estée Lauder Companies in Castle Rock, Colorado, is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth daily operations and outstanding customer service.

You will coach the sales team, model the brand's service standards, handle cash reconciliations at opening and closing, and participate in rota-based opening and closing. This is an ideal first supervisory step within prestige beauty.