Cosmetics Store Lead & Customer Experience Coach

Estée Lauder Companies; Glendale (CA); On-site; USD 26,000 - 44,000; Full time

Job summary

Estée Lauder Companies in the United States is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and achieving sales targets. You will lead by example, coaching the sales team, handle cash reconciliation, and participate in opening and closing the store on a rotating schedule.

This role offers opportunities for progression within our prestige beauty brand.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure the smooth, efficient running of the store.
• Lead by example through coaching and mentoring the sales team to achieve targets.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis.

Skills

Retail experience

Customer service

Cash handling

Tools

POS software

Job description

Estée Lauder Companies in the United States is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and achieving sales targets. You will lead by example, coaching the sales team, handle cash reconciliation, and participate in opening and closing the store on a rotating schedule.

This role offers opportunities for progression within our prestige beauty brand.