Cosmetics Retail Team Lead

The Estée Lauder Companies Inc.; Tulalip Bay (WA); On-site; USD 40,000 - 54,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth running of the store.

You will coach and mentor the sales team, model expected behaviors, and deliver inspirational, personalized customer service to hit sales targets. You will also handle cash reconciliation, assist with opening and closing the store on a rota, and bring retail flair to operations.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Lead by example with coaching and mentoring to the sales team.
• Deliver inspirational, authentic and personalized customer service.
• Carry out essential start and end of day cash reconciliation.
• Open and close store on a rota basis.

Skills

Retail experience

Coaching/mentoring

Cash handling

Customer service excellence

Tools

Retail POS system

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth running of the store.

You will coach and mentor the sales team, model expected behaviors, and deliver inspirational, personalized customer service to hit sales targets. You will also handle cash reconciliation, assist with opening and closing the store on a rota, and bring retail flair to operations.