Cosmetics Store Lead & Customer Experience Coach

Estée Lauder Companies; Locust Grove (GA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Life and disability insurance

Retirement savings plans

Education programs

Paid holidays and vacation time

Bonus/commission plan

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager and ensure the smooth running of the store.

You will coach and mentor the sales team to deliver inspirational, authentic customer service and achieve sales targets. We offer a diverse culture with strong training and development, competitive benefits including health insurance, retirement plans, and paid holidays.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening/closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth store operations.
• Lead by example to provide inspirational, authentic and personalized customer service to meet sales targets.
• Develop coaching and mentoring within the sales team.
• Handle hours including opening/closing the store and cash reconciliation.

Skills

Retail experience

Coaching/mentoring

Cash handling

POS software

Tools

POS software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager and ensure the smooth running of the store.

You will coach and mentor the sales team to deliver inspirational, authentic customer service and achieve sales targets. We offer a diverse culture with strong training and development, competitive benefits including health insurance, retirement plans, and paid holidays.