Cosmetic Concierge: Patient Services Specialist

Hodari MD; Chico (CA); Presencial; USD 25 000 - 29 000; Tempo integral

Resumo da oferta

Hodari MD in Chico, CA is seeking a Patient Services Representative - Cosmetic Concierge to manage patient registration, scheduling, and clinical call coordination across practices. The role offers an hourly pay range of $18-$21 and a Monday–Friday schedule, with a focus on delivering exceptional patient experience.

Responsibilities include greeting patients, triaging calls, assisting with forms, maintaining a welcoming lobby, and ensuring accurate charting and referrals.

Qualificações

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Knowledge of cosmetic procedures and products.

Responsabilidades

• Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Conhecimentos

Customer service

Call center

Computer systems

Microsoft Office

Cosmetic procedures

Formação académica

High school diploma

Descrição da oferta de emprego

Hodari MD in Chico, CA is seeking a Patient Services Representative - Cosmetic Concierge to manage patient registration, scheduling, and clinical call coordination across practices. The role offers an hourly pay range of $18-$21 and a Monday–Friday schedule, with a focus on delivering exceptional patient experience.

Responsibilities include greeting patients, triaging calls, assisting with forms, maintaining a welcoming lobby, and ensuring accurate charting and referrals.