Luxury Concierge Patient Experience & Sales Specialist

RL Center for Cosmetic Surgery & Medspa; Vernon Hills (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

RL Center for Cosmetic Surgery & Medspa in Vernon Hills, IL seeks a Patient Services Representative to deliver a luxury, concierge‑style experience from check‑in to checkout, educating patients and guiding them to the right solutions.

You’ll convert inquiries into consultations and treatments, maintain accurate records, support retail and membership sales, and collaborate with providers to elevate patient experiences across every visit.

Qualifications

• Love sales, patient service, and medical aesthetics equally.
• Are confident recommending, educating, and closing.
• Thrive in a fast-paced, high-expectation environment.
• Bring polish, professionalism, and optimism to every interaction.
• Are detail-oriented, adaptable, and solutions-focused.
• Have customer service or scheduling experience (aesthetic or medical experience is a plus).

Responsibilities

• Deliver a luxury, concierge‑style patient experience at check‑in, check‑out, billing, and across all communication channels.
• Act as a brand ambassador—welcoming, educating, and guiding patients with confidence and warmth.
• Drive revenue while supporting patient retention through add‑on bookings, retail sales, membership value identification, and event promotion.
• Convert inquiries into consultations and consultations into treatments.
• Speak fluently about services, pricing, promotions, and provider plans.
• Ensure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient records.
• Maintain a beautiful, organized reception and retail space.
• Collaborate closely with providers and teammates to elevate outcomes and experiences.

Skills

Sales

Customer Service

Scheduling

Communication

Job description

RL Center for Cosmetic Surgery & Medspa in Vernon Hills, IL seeks a Patient Services Representative to deliver a luxury, concierge‑style experience from check‑in to checkout, educating patients and guiding them to the right solutions.

You’ll convert inquiries into consultations and treatments, maintain accurate records, support retail and membership sales, and collaborate with providers to elevate patient experiences across every visit.