Dermatology Cosmetic Concierge: Elevate Patient Experience

The Dermatology Specialists; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

The Dermatology Specialists in New York, NY seeks a Cosmetic Concierge to deliver a warm, personalized patient experience from initial inquiry through treatment follow-up. You will coordinate consultations and scheduling, educate patients on cosmetic services and options, and work closely with providers and staff to ensure a seamless, confidential journey.

Responsibilities include responding to inquiries, maintaining accurate records in the EHR, and supporting promotions and patient outreach

Qualifications

• Excellent interpersonal and communication skills.
• Warm, polished, personable, and highly professional.
• Strong organizational and follow-through skills.
• Ability to build trust and establish long-term patient relationships.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with EHR/practice management systems and standard office technology.

Responsibilities

• Serve as a dedicated concierge for cosmetic patients, creating a warm, personalized, and elevated patient experience.
• Respond to cosmetic inquiries via phone, email, text, and other communication channels in a timely and professional manner.
• Educate patients on available cosmetic services, providers, treatment options, preparation, and expectations while staying within appropriate scope.
• Coordinate consultations, treatments, follow-up appointments, and other patient services.
• Build strong relationships with new and existing cosmetic patients to encourage continuity of care.
• Follow up with prospective patients who have expressed interest in cosmetic services.
• Assist patients with treatment scheduling, rescheduling, cancellations, and appointment questions.
• Coordinate closely with providers, medical assistants, front-desk teams, and practice leadership to ensure a seamless patient journey.
• Maintain accurate patient and appointment information within the practice management/EHR system.
• Identify opportunities to improve the patient experience and communicate recurring concerns or trends to leadership.
• Support cosmetic promotions, events, campaigns, and patient outreach initiatives.
• Maintain a strong understanding of the practice's cosmetic services, providers, products, and patient experience standards.
• Handle sensitive patient interactions with professionalism, discretion, empathy, and confidentiality.
• Assist with patient retention and service follow-up while maintaining a relationship-focused approach rather than a high-pressure sales approach.
• Support the practice in achieving patient experience, scheduling, retention, and cosmetic service goals.

Skills

Interpersonal skills

Communication skills

Organizational skills

Follow-through

Relationship building

EHR/Practice mgmt systems

Tools

EHR/Practice management systems

Job description

The Dermatology Specialists in New York, NY seeks a Cosmetic Concierge to deliver a warm, personalized patient experience from initial inquiry through treatment follow-up. You will coordinate consultations and scheduling, educate patients on cosmetic services and options, and work closely with providers and staff to ensure a seamless, confidential journey.

Responsibilities include responding to inquiries, maintaining accurate records in the EHR, and supporting promotions and patient outreach