Corrections Telecom Technician

Courtesy Products, Inc.; Karnes City (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

Courtesy Products, Inc. is seeking a Telecom Technician to serve as the primary interface for facility system inquiries, track inmate grievances, and manage repairs or replacements of telephone sets.

You will provide weekly status updates on the phone system and support facility security and investigative personnel with reporting. The role involves coordinating site visits, handling RMA processes, and assisting technical support with system troubleshooting to ensure reliable communications in

Qualifications

• Track and manage inmate inquiries (grievances), complaints and responses.
• Assist facility investigative personnel with reporting needs and tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements and provide training to new staff.
• Provide weekly update of phone system status, repairs and open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track/ship tablets for replacement.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Report generation assistance and limited training to new facility personnel.
• Provide weekly update of phone system status, repairs made and open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track/ship tablets for replacement.
• Use the software to troubleshoot and provide reports when needed.

Job description

Courtesy Products, Inc. is seeking a Telecom Technician to serve as the primary interface for facility system inquiries, track inmate grievances, and manage repairs or replacements of telephone sets.

You will provide weekly status updates on the phone system and support facility security and investigative personnel with reporting. The role involves coordinating site visits, handling RMA processes, and assisting technical support with system troubleshooting to ensure reliable communications in