Corrections Telecom Technician: Phone Systems & Support

TKC Holdings, Inc.; Karnes City (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

TKC Holdings, Inc. is hiring a Telecom Technician to serve as the primary interface for facility system inquiries, tracking inmate concerns, and managing phone system repairs.

This role demands repairing telephone sets, coordinating site visits, and providing weekly status updates on system health and open items. The position requires a high school diploma or GED, 3+ years in a high-tech environment, and strong customer service.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.

Responsibilities

• Track and manage inmate inquiries, grievances, complaints and responses.
• Add and maintain PIN number investigations.
• Assist facility investigative personnel with reporting needs and tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Provide weekly update of phone system status and repairs.
• Repair or replace broken telephone sets; assist technical support with troubleshooting.

Skills

Computer hardware maintenance

Software management

Networking

Customer service

Overtime flexibility

Education

High school diploma or GED

Job description

TKC Holdings, Inc. is hiring a Telecom Technician to serve as the primary interface for facility system inquiries, tracking inmate concerns, and managing phone system repairs.

This role demands repairing telephone sets, coordinating site visits, and providing weekly status updates on system health and open items. The position requires a high school diploma or GED, 3+ years in a high-tech environment, and strong customer service.