Corrections IT Technician – Inmate Systems

ShawnTech Communications, Inc.; Mansfield (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Paycom is seeking a technically versatile individual to support inmate telecommunications systems, including phones, video visitation, and inmate tablets, within correctional facilities. The role involves daily data entry, routine maintenance, and customer-facing work with facility staff and partners to resolve issues promptly.

You will troubleshoot systems, perform repairs, and travel as required to multiple facilities.

Qualifications

• 2+ years of experience in telecommunications, including installation, repair and troubleshooting of inmate communication systems.
• 2 years of experience with computer/network installation and repair; VLAN knowledge and network configurations; VOIP a plus.
• Strong organizational, interpersonal, presentation and communication skills.
• Daily travel throughout assigned geographical area; overnight travel possible.
• Must pass criminal background screens.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate onsite telecommunications hardware, networking hardware/software, access points and wiring at correctional facilities.
• Address basic telephone repair and maintenance needs of the facility.
• Meet all service requirements as set forth by the customer contract.
• Build and maintain relationships with facility personnel and customer contacts; interface with correctional personnel, vendors, and contractors to resolve onsite problems.
• Monitor time and control service-related expenses.
• Deliver services in a timely and effective manner to ensure optimal system performance and customer satisfaction.
• Provide onsite instruction and training for site personnel as necessary.

Skills

Telecom experience

Network installation

Troubleshooting

Education

High School Diploma or GED

Job description

Paycom is seeking a technically versatile individual to support inmate telecommunications systems, including phones, video visitation, and inmate tablets, within correctional facilities. The role involves daily data entry, routine maintenance, and customer-facing work with facility staff and partners to resolve issues promptly.

You will troubleshoot systems, perform repairs, and travel as required to multiple facilities.