Onsite Corrections IT Technician & Inmate Systems

Paycom - ATS; Virginia (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

Paycom - ATS is seeking a trustworthy technical professional to support inmate technologies—phones, video visitation, and inmate tablets—onsite at correctional facilities. You will troubleshoot, maintain, and enter data daily while delivering reliable service to customers and facility personnel.

Ideal candidates have 2+ years in telecom and computer/network installation, strong communication skills, and the ability to work independently in secure environments.

Qualifications

• 2+ years of experience in telecommunications – installation, repair, and troubleshooting of inmate communication systems.
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• High School Diploma or GED; some college courses preferred.
• Exceptional customer service skills; must pass background screens.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate onsite telecommunications hardware, networking hardware/software, and wiring.
• Address basic telephone repair and maintenance needs of the facility.
• Meet service requirements as set forth by the customer contract.
• Build and maintain relationships with facility personnel and customer contacts.
• Interfacing with correctional personnel, vendors, and contractors to resolve onsite problems.
• Monitor time and control service-related expenses.
• Deliver services in a timely and effective manner to ensure system performance and customer satisfaction.
• Provide onsite instruction and training for site personnel, as necessary.

Skills

Telecom installation

Network troubleshooting

Customer service

Onsite repair

Communication skills

Education

High School Diploma or GED

Tools

Phone systems

Wi-Fi Access Points

Fiber optic knowledge

Job description

Paycom - ATS is seeking a trustworthy technical professional to support inmate technologies—phones, video visitation, and inmate tablets—onsite at correctional facilities. You will troubleshoot, maintain, and enter data daily while delivering reliable service to customers and facility personnel.

Ideal candidates have 2+ years in telecom and computer/network installation, strong communication skills, and the ability to work independently in secure environments.