Guest Services Ambassador

JLL; Washington; On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

JLL is seeking a Guest Services Ambassador in Washington, DC to deliver exceptional reception and concierge experiences. You will welcome employees, clients, and visitors, manage arrivals, and support onboarding/offboarding to ensure a productive, welcoming workplace.

The role requires strong customer service experience, English fluency, and the ability to handle multiple tasks in a fast-paced environment. Shift is Monday–Friday, with potential overtime and on-site work.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent communication skills with fluency in English.
• Strong multitasking abilities with attention to detail and accuracy.
• Professional demeanor with responsive customer service.
• Flexibility to manage shifting priorities and high guest volume.
• Ability to carry small packages and assist with arrival and departure processes.

Responsibilities

• Greet guests warmly and assist with arrival, orientation and departure.
• Provide proactive, high-quality customer service to visitors and staff.
• Track visitors, vendors, and guests using established systems.
• Manage parking, access cards, and couriers as needed.
• Welcome event guests and support onboarding/offboarding processes.
• Collaborate with the team to improve guest experiences.

Skills

Customer service

English fluency

Multitasking

IT literacy

Professional demeanor

Physical capability

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Ambassador – JLL

What this job involves:

We are seeking an enthusiastic Guest Services Ambassador to deliver exceptional reception and concierge experiences at one of JLL’s most exciting client offices in Washington, DC. In this role, you will be at the heart of creating memorable first impressions for employees, business clients, community members, and interview candidates. You will anticipate guest needs, provide warm welcomes, and ensure seamless experiences that reflect JLL’s commitment to world-class service excellence. This position is critical to maintaining our reputation for extraordinary guest services and contributing to a productive, welcoming workplace environment.

What your day-to-day will look like:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure throughout the day
• Create memorable experiences through warm, proactive engagement and exceptional customer service
• Track all visitors including vendors, visiting employees, and guests using established systems
• Manage parking and vehicle logs, coordinate security access cards for employees and vendors
• Welcome event guests, print visitor badges, and support on-boarding/off-boarding processes
• Manage incoming and outgoing courier services, packages, and mail as required
• Collaborate with team members to identify trends and develop best practices that enhance guest experiences

Required Qualifications:

• Minimum 2 years of customer service-related experience
• Excellent communication skills with fluency in English (local language proficiency required)
• Strong multitasking abilities while maintaining attention to detail and accuracy
• Professional demeanor with demonstrated responsiveness and customer service excellenceli>Proficiency in information technology tools and platforms
• Flexibility to manage shifting priorities and high guest volume with a positive attitude
• Ability to perform minimal physical activities such as carrying small packages

Preferred Qualifications:

• Experience in hospitality, reception, or concierge services
• Knowledge of facilities management or corporate office environments
• Experience with visitor management systems or building access platforms
• Proven track record of creating elevated guest experiences
• Passion for anticipating needs and exceeding expectations

Location:

Washington, DC

Work Shift:

Monday–Friday, 8:00 AM–5:00 PM (opportunity for overtime)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,920.00 – 56,160.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Washington, DC

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.