Guest Experience Concierge

US AMR-Jones Lang LaSalle Americas, Inc.; San Diego (CA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, dental & vision

Paid parental leave

Paid time off

Daily pay

Job summary

Jones Lang LaSalle (JLL) seeks a Guest Services Ambassador for its On-site reception in La Jolla, California. You will be the first contact for employees and visitors, delivering professional service and maintaining a secure, welcoming lobby.

Role focuses on visitor management, coordinating with security, and providing administrative support to the workplace team in a fast-paced corporate environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in reception, hospitality, or customer service roles.
• Professional appearance and excellent interpersonal skills.
• Strong verbal and written communication abilities.
• Customer service orientation with ability to anticipate needs.
• Basic computer skills including proficiency with Microsoft Office applications.
• Experience with visitor management systems.
• Ability to maintain composure in high-pressure situations.
• Attention to detail and excellent organizational skills.

Responsibilities

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner.
• Manage visitor registration process using appropriate technology systems.
• Coordinate with security to ensure compliance with access control protocols.
• Notify employees of visitor arrivals and coordinate escort arrangements as required.
• Answer, screen, and direct incoming calls via the reception console.
• Manage inbound deliveries and coordinate distribution with mail services team.
• Provide general information and directions to visitors and employees.
• Monitor reception and lobby areas to ensure cleanliness and professional appearance.
• Respond to general inquiries and requests from employees and visitors.
• Support emergency response procedures and building evacuations as required.
• Maintain reception area supplies and marketing materials.
• Provide administrative support to the workplace team as needed.
• Escort contractors and service providers throughout the facility in accordance with security protocols.

Skills

Reception

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Visitor management systems

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Visitor management systems

Job description

Jones Lang LaSalle (JLL) seeks a Guest Services Ambassador for its On-site reception in La Jolla, California. You will be the first contact for employees and visitors, delivering professional service and maintaining a secure, welcoming lobby.

Role focuses on visitor management, coordinating with security, and providing administrative support to the workplace team in a fast-paced corporate environment.