Front Desk Specialist for Guest Experience

RR Donnelley (RRD); San Diego (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

Williams Lea by RRD is hiring a Receptionist to serve as the front-of-house specialist in a corporate financial services environment. You will manage phone, digital, and in-person interactions to deliver white-glove service and efficient support.

The role requires 1+ years in reception or office administration, strong customer service, and excellent organization. Shift is Monday–Friday, with competitive hourly pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to work independently and collaboratively with diverse stakeholders.

Responsibilities

• Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.
• Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies and using resources responsibly.

Skills

Customer service

Hospitality

Professionalism

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Williams Lea by RRD is hiring a Receptionist to serve as the front-of-house specialist in a corporate financial services environment. You will manage phone, digital, and in-person interactions to deliver white-glove service and efficient support.

The role requires 1+ years in reception or office administration, strong customer service, and excellent organization. Shift is Monday–Friday, with competitive hourly pay and comprehensive benefits.