Corporate Dining Captain — Banquets & Guest Experience

JPMorgan Chase; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase is seeking a Corporate Dining Captain to oversee food and beverage operations across dining amenities in a fast-paced corporate setting. You will lead a team to deliver seamless service, uphold quality standards, and create exceptional guest experiences.

This role requires strong leadership, hands-on supervision, a flexible schedule including late nights and holidays, and a focus on sanitation, safety, and positive guest relations across all dining spaces.

Qualifications

• 3 years in fine dining or luxury hotel.
• High-volume, full-service dining experience required.
• Flexible schedule including late nights and holidays.
• Ability to lift up to 30 lbs and stand long shifts.

Responsibilities

• Demonstrate and promote JPMorgan Chase's culture, always positively representing the Company.
• Oversee all aspects of service, including dining room, private dining rooms, and pantries; ensure high organization.
• Uphold standards of the Client Dining service, appearance, and conduct, promoting positive relations.
• Promote teamwork within the Client Centers, creating a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling, and preparation processes to maintain food safety standards.
• Develop relationships with guest and key users; meet guests' expectations.
• Actively participate in service to ensure quality standards and best-in-class client experience.
• Resolve guest complaints and issues; escalate to Managers when necessary.

Skills

Leadership

Food & beverage knowledge

POS systems

Food safety

Problem solving

Independence

Tools

POS reporting tools

Job description

JPMorgan Chase is seeking a Corporate Dining Captain to oversee food and beverage operations across dining amenities in a fast-paced corporate setting. You will lead a team to deliver seamless service, uphold quality standards, and create exceptional guest experiences.

This role requires strong leadership, hands-on supervision, a flexible schedule including late nights and holidays, and a focus on sanitation, safety, and positive guest relations across all dining spaces.