Executive Banquet Captain

J.P. Morgan; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Corporate Dining Captain to oversee dining operations for corporate dining amenities. You will lead a team, supervise service, maintain high quality standards, and foster a positive atmosphere in a dynamic corporate setting.

The role requires exceptional leadership, strong knowledge of food and beverage service, and a passion for delivering outstanding guest experiences. If you thrive in hospitality and want to make a lasting impact, apply to join our team.

Qualifications

• Deep knowledge of food and beverage service and operations.
• Experience using POS systems and generating reports.
• Ability to lift up to 30 lbs during duties.
• Willingness to work flexible hours including late nights and holidays.
• Capacity to stand for 10–12 hours per shift.
• Mindset focused on process improvement and efficiency.
• Acts with integrity and upholds ethical standards.
• Protects company, clients, and customers in all actions.
• Ability to work independently and make sound decisions.
• At least 3 years in fine dining or luxury hotel environments.
• Experience in high-volume, full-service dining settings.

Responsibilities

• Demonstrate and promote JPMC's culture, positively representing the Company.
• Oversee all aspects of service, including dining room, private dining rooms, and pantries.
• Uphold standards of the JPMC Client Dining service, appearance, and conduct.
• Promote teamwork within the Client Centers, creating a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling, and preparation to maintain food safety.
• Develop relationships with guests and key users; anticipate needs.
• Actively participate in service to ensure quality standards.
• Effectively resolve guest complaints and issues; escalate to Managers when necessary.

Skills

F&B knowledge

POS systems

Lift up to 30 lbs

Flexible schedule

Stand long shifts

Process improvement

Integrity & ethics

Protects company & clients

Independent work

Fine dining experience

High-volume dining

Job description

Corporate Dining Captain to oversee food and beverage operations for Dining amenities. Position requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstanding customer experiences. The Corporate Dining Captain will be responsible for successful shift supervision including dining staff, ensuring seamless service, maintaining quality standards, and fostering a positive atmosphere.

As a Corporate Dining Captain in our team, you will lead and inspire a team to deliver exceptional dining experiences in a dynamic corporate setting. Use your leadership skills and food and beverage expertise to oversee operations, ensure seamless service, and maintain the highest quality standards. If you’re passionate about hospitality and thrive in creating positive, memorable moments for guests and staff alike, we invite you to apply and make a lasting impact with us.

Job responsibilities

• Demonstrate and promote JPMC's culture, always positively representing the Company.
• Oversee all aspects of service, including those in the dining room, private dining rooms, and pantries. Ensure the highest levels of organization are always maintained, without exception.
• Uphold all standards of the JPMC Client Dining service, appearance, and conduct, always promoting positive public and employee relations.
• Promote teamwork within the Client Centers, creating a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling, and preparation processes to maintain food safety standards.
• Develop relationships with guest and key users. Meet the expectations and requirements of our guests, always acting with our guests in mind.
• Actively participate in service to ensure quality standards are met to offer best in class client experience.
• Effectively resolve guest complaints and issues. Escalating to Managers when necessary.

Required qualifications, capabilities and skills

• Exceptional food and beverage knowledge
• Experience with POS systems and reporting
• Ability to lift up to 30 lbs
• Flexible schedule: late nights, holidays, long shifts
• Can stand for 10–12 hours per shift
• Process improvement mindset
• Acts with integrity and chooses ethical actions
• Protects company, clients, and customers
• Works independently and makes sound business decisions
• 3 years in fine dining or luxury hotel
• High-volume, full-service dining experience required

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Oversee dining operations, lead staff, ensure quality service, and create a positive atmosphere as a Corporate Dining Captain.