Executive Banquet Captain

Aumni; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorganChase & Co. is seeking a Corporate Dining Captain to oversee dining operations in a high-volume corporate setting in New York. Lead a team to deliver exceptional service, manage dining staff, and maintain the highest quality standards while ensuring guest satisfaction.

The role requires strong leadership, comprehensive knowledge of food and beverage service, and the ability to work flexible hours, including late nights and holidays. Competitive compensation and benefits are provided.

Qualifications

• Exceptional food and beverage knowledge.
• Experience with POS systems and reporting.
• Ability to lift up to 30 lbs.
• Flexible schedule: late nights, holidays, long shifts.
• Can stand for 10–12 hours per shift.
• 3 years in fine dining or luxury hotel; high-volume, full-service dining experience.

Responsibilities

• Demonstrate and promote JPMorganChase culture, representing the Company positively.
• Oversee all service aspects including dining room, private dining rooms, and pantries; ensure organization.
• Uphold standards of the Client Dining service, appearance and conduct; promote relations.
• Promote teamwork within the Client Centers and create a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling and preparation to maintain safety standards.
• Develop relationships with guests and key users to meet expectations.
• Actively participate in service to ensure quality and guest experience.
• Resolve guest complaints and escalate to managers when necessary.

Skills

Food & beverage knowledge

POS systems

Lifting up to 30 lbs

Flexible schedule

Endurance for long shifts

Integrity & ethics

Independent decision making

High-volume dining experience

Job description

Corporate Dining Captain to oversee food and beverage operations for Dining amenities. Position requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstanding customer experiences. The Corporate Dining Captain will be responsible for successful shift supervision including dining staff, ensuring seamless service, maintaining quality standards, and fostering a positive atmosphere.

As a Corporate Dining Captain in our team, you will lead and inspire a team to deliver exceptional dining experiences in a dynamic corporate setting. Use your leadership skills and food and beverage expertise to oversee operations, ensure seamless service, and maintain the highest quality standards. If you’re passionate about hospitality and thrive in creating positive, memorable moments for guests and staff alike, we invite you to apply and make a lasting impact with us.

Job responsibilities

• Demonstrate and promote JPMC's culture, always positively representing the Company.
• Oversee all aspects of service, including those in the dining room, private dining rooms, and pantries. Ensure the highest levels of organization are always maintained, without exception.
• Uphold all standards of the JPMC Client Dining service, appearance, and conduct, always promoting positive public and employee relations.
• Promote teamwork within the Client Centers, creating a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling, and preparation processes to maintain food safety standards.
• Develop relationships with guest and key users. Meet the expectations and requirements of our guests, always acting with our guests in mind.
• Actively participate in service to ensure quality standards are met to offer best in class client experience.
• Effectively resolve guest complaints and issues. Escalating to Managers when necessary.
  

Required qualifications, capabilities and skills

• Exceptional food and beverage knowledge
• Experience with POS systems and reporting
• Ability to lift up to 30 lbs
• Flexible schedule: late nights, holidays, long shifts
• Can stand for 10-12 hours per shift
• Process improvement mindset
• Acts with integrity and chooses ethical actions
• Protects company, clients, and customers
• Works independently and makes sound business decisions
• 3 years in fine dining or luxury hotel
  High-volume, full-service dining experience required

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Oversee dining operations, lead staff, ensure quality service, and create a positive atmosphere as a Corporate Dining Captain.