Corporate Accounts Growth & Solutions Specialist

Arcwood Environmental, LLC; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Arcwood Environmental, LLC is seeking a motivated Corporate Account Coordinator to deliver elite account management and customer support for key corporate clients. You will act as the SPOC, ensure regulatory alignment, and drive revenue growth across multiple locations.

The role requires a Bachelor’s degree in environmental science or related field and prior experience in customer-facing roles, with travel to client sites as needed.

Qualifications

• Bachelor’s degree in environmental science or related field.
• 1+ years of Arcwood customer experience management or 4+ years in a technical or customer service role.
• Consecutive score of ‘3’/’Meets Expectations’ on previous evaluations – minimum of two evaluation periods

Responsibilities

• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts.
• Assists in determining regulatory requirements for customer waste and biproducts.
• Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines.
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account.
• Ensures that all contract terms and pricing are being adhered to at all locations.
• Manages all communications with multiple customer locations/facilities for assigned Corporate account(s).
• Develops and implements solutions for various customer needs/issues.
• Negotiates with multiple service vendors and coordinates services for assigned account(s).
• Conducts profit/cost analysis of current management methods to increase margin dollars.
• Travels to customer sites to evaluate waste/biproduct management practices or audit plans.
• Completes invoice/serve follow-up surveys to ensure customer satisfaction.
• Coordinates and manages data collection systems and reports for customers.
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed.
• Takes on additional duties as assigned to support the team and organization.

Skills

Account management

Customer support

SPOC

Regulatory compliance

Invoicing

Pricing

Data collection

Vendor negotiation

Travel to sites

Education

Bachelor’s degree in environmental science or related field

Job description

Arcwood Environmental, LLC is seeking a motivated Corporate Account Coordinator to deliver elite account management and customer support for key corporate clients. You will act as the SPOC, ensure regulatory alignment, and drive revenue growth across multiple locations.

The role requires a Bachelor’s degree in environmental science or related field and prior experience in customer-facing roles, with travel to client sites as needed.