Corning, AR: Emergency Call Taker — 24/7 Dispatch

Public Safety Dispatch Network; Corning (AR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Corning, AR. The role involves handling emergency and nonemergency calls, gathering accurate location and contact information, and ensuring data is entered correctly into dispatch software.

Successful candidates typically possess a high school diploma or equivalent, with prior customer service or call-center experience being advantageous. Training and certifications are required to provide pre-arrival instructions and coordinate prompt

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or call-center experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide sanctioned pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Corning, AR. The role involves handling emergency and nonemergency calls, gathering accurate location and contact information, and ensuring data is entered correctly into dispatch software.

Successful candidates typically possess a high school diploma or equivalent, with prior customer service or call-center experience being advantageous. Training and certifications are required to provide pre-arrival instructions and coordinate prompt