911 Call Taker - Casscoe Public Safety Dispatch

Public Safety Dispatch Network; Casscoe (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Casscoe, AR is seeking 911 Call Takers to handle incoming emergency calls, verify locations, and document details to support responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime as needed.

Applicants typically need a high school diploma, strong listening and data-entry skills, and the ability to follow structured procedures. Training and certifications will be provided, with a focus on accurate information handling and calm

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Casscoe, AR is seeking 911 Call Takers to handle incoming emergency calls, verify locations, and document details to support responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime as needed.

Applicants typically need a high school diploma, strong listening and data-entry skills, and the ability to follow structured procedures. Training and certifications will be provided, with a focus on accurate information handling and calm