911 Call Taker: 24/7 Public Safety Support

Public Safety Dispatch Network; Calico Rock (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network seeks 911 Call Taker opportunities in Calico Rock, AR. Responsibilities include handling emergency and nonemergency calls, verifying locations, and documenting details in dispatch software.

Candidates should have strong listening and communication skills; training, certifications, and background checks are part of the process. Rotating shifts, nights, weekends, and overtime may apply.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network seeks 911 Call Taker opportunities in Calico Rock, AR. Responsibilities include handling emergency and nonemergency calls, verifying locations, and documenting details in dispatch software.

Candidates should have strong listening and communication skills; training, certifications, and background checks are part of the process. Rotating shifts, nights, weekends, and overtime may apply.