Customer Care Representative

tmg; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Vision plan

Dental plan

401(k)

Job summary

tmg is seeking a Customer Care Representative in Vancouver, WA. The role involves managing a multi-line phone system, directing calls, and delivering outstanding service to callers.

You will greet visitors, handle messages, provide basic rental information, and support the Relocation Leasing team. This position offers comprehensive benefits and a stable schedule.

Qualifications

• Experience delivering courteous, efficient customer service.
• Ability to multitask and handle a high-volume environment.
• Comfort with multi-line phone systems and basic office equipment.

Responsibilities

• Greet callers and direct them to the appropriate personnel or department.
• Manage messages and route inquiries promptly to the right team.
• Provide administrative support to Relocation Leasing Consultants and team members.
• Maintain a clean, professional reception area and assist with routine office tasks.

Skills

Customer service

Multitasking

Phone system

Reception duties

Job description

Title: Customer Care Representative

Location: Vancouver, WA

Salary: $19-21/hr

Schedule: Tuesday through Friday 8:25 AM - 5:30 PM, Saturdays 8:55 AM - 4:00 PM

Are you ready to be the friendly voice and welcoming face of our dynamic team? Do you thrive in a fast-paced environment, excel at multitasking, and pride yourself on delivering exceptional service? Then we want to hear from you!

As a Customer Care Representative, you will be at the heart of our operations, managing a multi-line telephone system and handling a high volume of incoming calls with professionalism and efficiency. Your primary goal will be to ensure every caller receives outstanding service, directing them to the appropriate personnel, department, or division with courtesy and accuracy.

Essential Duties and Responsibilities:

• Assist and collaborate with our Relocation Manager to streamline operations and enhance customer satisfaction.
• Provide top-notch customer service by greeting callers warmly and guiding them to their desired destination.
• Listen attentively to callers, anticipate their needs, and prioritize customer satisfaction at every turn.
• Manage messages effectively, ensuring prompt delivery to the right recipients.
• Offer basic rental information to prospective tenants and route inquiries to the appropriate team members.
• Keep our office running smoothly by operating various office equipment and managing the company's general email account.
• Maintain and update essential documents and forms, including our Relocation Policy and Procedure Manual.
• Provide administrative support to our Relocation Leasing Consultants and other team members as needed.
• Uphold our professional standards by maintaining a clean and welcoming reception area.
• Foster positive relationships with clients, customers, and colleagues through respectful and helpful interactions.

What’s In It For You?

• Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
• Competitive salary plus a generous benefits package with two different medical plan options, as well as vision and dental group plans.
• Paid vacation, sick leave, and holidays.
• 401(k), educational assistance and so much more!