Service Coordinator - Temp to Hire

RealREPP; Kennewick (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, and vision insurance

Annual bonus program

Life/AD&D insurance

Disability income protection

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal

Job summary

RealREPP is seeking a Service Coordinator to ensure clear communication with Field Technicians and to coordinate and dispatch projects. You will assist with scheduling, coordinating materials, subcontractors, and equipment, and support project managers and technicians across large and small initiatives.

You will manage work orders and invoicing, generate reports from our tracking system, and maintain accurate customer billing information.

Qualifications

• High school diploma or GED required; AA preferred.
• 2+ years of related experience or training.
• Experience with COINS ERP is a plus.
• Excellent verbal and written communication.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Coordinate and dispatch jobs and communicate with Field Technicians.
• Manage work orders and project invoicing (A/P).
• Coordinate materials, subcontractors, and equipment.
• Generate and print reports from tracking system.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

MS Excel

MS Word

Education

High school diploma or GED

Associate Degree (AA)

Tools

COINS ERP

Job description

Position Summary

The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Position Summary

The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

Position Details

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Qualifications

• Minimum high school diploma or GED
• Associate Degree (AA) preferred but not required
• 2+ years related experience and/or training; or equivalent combination of education and experience
• Experience with COINS ERP a plus
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong ability to multi-task and prioritize
• Strong attention to detail
• Strong Microsoft Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*