INSTALL TECHNICIAN/ TECHNICAL SERVICE COORDINATOR

ELECTRONIC CONTRACTING COMPANY; Wichita (KS); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off (PTO)

401(k) with employer match

Flexible Spending Account (FSA)

Short-term and long-term disability insurance

Professional development assistance

Company vehicle

Cell phone stipend

Career advancement opportunities

Company laptop

Company vehicle

Job summary

A leading contracting firm in Wichita, Kansas, is seeking a Technical Service Coordinator/Field Technician. This hybrid role combines coordination of service calls with low voltage systems installation and troubleshooting. The ideal candidate should have excellent multitasking and communication skills, alongside a high school diploma or GED. We offer competitive benefits including health insurance, 401(k) matching, and career advancement opportunities within a supportive culture.

Qualifications

• 1+ year of experience in low voltage installation, electrical, or construction-related work.
• Certifications such as NICET, CTS, or FA Inspector/Installer License are a plus.
• Valid driver's license and ability to pass pre-employment drug test.
• Comfortable working with tools, ladders/scaffolding, and light physical labor.
• Strong attention to detail and problem-solving mindset.
• Strong communication skills and customer service orientation.

Responsibilities

• Coordinate service calls and manage equipment logistics.
• Install and service low voltage systems including AV and fire alarm systems.
• Serve as a point of contact for internal teams and external clients.
• Coordinate submittal packages, project documentation, RFI submissions, and change orders.
• Attend and participate in project kickoffs, progress check-ins, and close-out meetings.
• Install and service low voltage systems including AV, access control, intrusion detection, fire alarm systems, and nurse call systems.
• Perform system diagnostics, cable pulls, terminations, and troubleshooting onsite.
• Travel to multiple job sites to perform high-quality installations.
• Mentor and train junior techs as needed; grow into project ownership responsibilities.

Skills

Microsoft Office Suite proficiency

Multitasking

Time management

Organizational skills

Communication skills

Problem-solving mindset

Education

High school diploma or GED required

Associate degree in Electronics or related field preferred

Tools

Q360

MS Office

Job description

Office(s)

This hybrid role blends the precision of a Technical Service Coordinator with the hands‑on expertise of a Field Technician. You'll be the crucial link between field operations and customer support, responsible for coordinating service calls, managing equipment logistics, scheduling field teams, and stepping into the field to install, troubleshoot, and maintain integrated electrical systems. Ideal for someone who enjoys problem‑solving, thrives in dynamic environments, and takes pride in delivering exceptional service.

Project & Service Coordination

• Dispatch and schedule service technicians using Outlook and Q360.
• Monitor incoming service requests and helpdesk tickets; follow through to resolution.
• Submit purchase requests for necessary equipment and track deliveries.
• Coordinate submittal packages, project documentation, RFI submissions, and change orders.
• Attend and participate in project kickoffs, progress check‑ins, and close‑out meetings.

Customer Service & Communication

• Serve as a knowledgeable, responsive point of contact for internal teams and external clients.
• Provide clear, timely communication on project milestones and service updates.
• Build positive relationships with customers by providing solutions and follow‑up support.
• Deliver pricing proposals and promote ECC Support Agreements.

Field Technician Responsibilities

• Install and service low voltage systems including AV, access control, intrusion detection, fire alarm systems, and nurse call systems.
• Perform system diagnostics, cable pulls, terminations, and troubleshooting onsite.
• Ensure accurate equipment installation based on job specs and scope of work.
• Document site conditions, materials used, and service performed.
• Maintain tools, equipment, and jobsite safety standards.
• Travel to multiple job sites to perform high‑quality installations.
• Collaborate with Engineering, Purchasing, Shipping, and Service teams for seamless project execution.
• Mentor and train junior techs as needed; grow into project ownership responsibilities.

Project Execution & Closure

• Complete tasks within project timelines and budgets.
• Support project documentation submission and project closure processes.
• Deliver and archive Certificate of Completion and Operations & Maintenance manuals.
• Participate in post‑project reviews to evaluate process improvement opportunities.

Required Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office Suite and project management software (Q360 preferred).
• Ability to read and interpret scopes of work, blueprints, and system schematics.
• Excellent multitasking, time management, and organizational skills.
• Comfortable working with tools, ladders/scaffolding, and light physical labor.
• Strong attention to detail and problem‑solving mindset.
• Strong communication skills and customer service orientation.

Education & Experience

• High school diploma or GED required; Associate degree in Electronics or related field preferred.
• 1+ year of experience in low voltage installation, electrical, or construction‑related work.
• Certifications such as NICET, CTS, or FA Inspector/Installer License are a plus.
• Valid driver's license and ability to pass pre‑employment drug test.

Physical & Travel Requirements

• Ability to sit, stand, bend, and lift up to 75 lbs as needed.
• Occasional overnight travel (up to 5%) to ECC regions.

Why ECC

• Health, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) with employer match
• Flexible Spending Account (FSA)
• Lifestyle Spending Account (LSA)
• Short‑term and long‑term disability insurance
• Life insurance
• Professional development assistance and training opportunities
• Employee Assistance Program (EAP)
• Supportive, people‑first culture focused on teamwork, growth, and integrity
• Career Advancement Opportunities – We Promote from Within
• Dynamic company culture
• Company apparel stores
• Company laptop
• Company paid hotel room for individual
• Cell phone stipend
• Company vehicle

ECC is an Equal Opportunity Provider.