COO & General Manager, Hospitality Ops Leader

Horizon Hospitality; Metairie (LA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

Relocation assistance

PTO & vacation benefits

Job summary

Horizon Hospitality in New Orleans seeks an experienced General Manager/Chief Operating Officer to lead operational performance across high-profile hotel accounts. Reporting to Ownership, the role directs departmental leaders to drive excellence and scale service delivery in a dynamic market.

You will manage enterprise-wide operations, optimize labor and budgets, and ensure proactive client retention with a hands-on leadership style in a fast-paced, 24/7 environment.

Qualifications

• 8+ years of progressive operational leadership in hospitality or staffing.
• Experience managing 300+ hourly personnel.
• Strong background in operational finance, budgeting, and labor optimization.

Responsibilities

• Direct daily enterprise-wide operations across regional hotel properties and expansion accounts, ensuring service excellence.
• Oversee and mentor department heads across Operations, Human Resources, Recruitment, and Finance/Payroll to drive alignment.
• Establish KPIs, executive reporting systems, and management scorecards across service verticals.
• Strengthen long-term hotel partnerships, oversee client retention strategies, and lead major account escalations.
• Partner with Ownership to execute budgets, labor margin controls, and growth initiatives.
• Optimize workforce scheduling, fill rates, and shift deployment for large hourly teams.
• Ensure company-wide labor and legal compliance in coordination with HR and Finance.

Skills

Operational leadership

P&L accountability

Labor efficiency

Client relationship management

Leadership presence

Education

Bachelor's degree in Business, Hospitality Management, or related field

Job description

Horizon Hospitality in New Orleans seeks an experienced General Manager/Chief Operating Officer to lead operational performance across high-profile hotel accounts. Reporting to Ownership, the role directs departmental leaders to drive excellence and scale service delivery in a dynamic market.

You will manage enterprise-wide operations, optimize labor and budgets, and ensure proactive client retention with a hands-on leadership style in a fast-paced, 24/7 environment.