General Manager / Chief Operating Officer

Horizon Hospitality; Metairie (LA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

Relocation assistance

PTO & vacation benefits

Job summary

Horizon Hospitality in New Orleans seeks an experienced General Manager/Chief Operating Officer to lead operational performance across high-profile hotel accounts. Reporting to Ownership, the role directs departmental leaders to drive excellence and scale service delivery in a dynamic market.

You will manage enterprise-wide operations, optimize labor and budgets, and ensure proactive client retention with a hands-on leadership style in a fast-paced, 24/7 environment.

Qualifications

• 8+ years of progressive operational leadership in hospitality or staffing.
• Experience managing 300+ hourly personnel.
• Strong background in operational finance, budgeting, and labor optimization.

Responsibilities

• Direct daily enterprise-wide operations across regional hotel properties and expansion accounts, ensuring service excellence.
• Oversee and mentor department heads across Operations, Human Resources, Recruitment, and Finance/Payroll to drive alignment.
• Establish KPIs, executive reporting systems, and management scorecards across service verticals.
• Strengthen long-term hotel partnerships, oversee client retention strategies, and lead major account escalations.
• Partner with Ownership to execute budgets, labor margin controls, and growth initiatives.
• Optimize workforce scheduling, fill rates, and shift deployment for large hourly teams.
• Ensure company-wide labor and legal compliance in coordination with HR and Finance.

Skills

Operational leadership

P&L accountability

Labor efficiency

Client relationship management

Leadership presence

Education

Bachelor's degree in Business, Hospitality Management, or related field

Job description

A dynamic, high-growth hospitality workforce solutions enterprise is seeking an experienced, hands‑on General Manager / Chief Operating Officer to lead operational performance, team accountability, and client retention across high-profile hotel accounts. Headquartered in New Orleans, Louisiana, a culturally rich and vibrant market renowned for world‑class dining, historic neighborhoods, and celebrated hospitality traditions, this executive position provides the opportunity to direct large‑scale service delivery and establish modern operational frameworks. Reporting directly to Ownership, the incoming leader will enjoy direct executive autonomy, close partnership with ownership, and the platform to guide departmental leaders while driving long‑term organizational excellence in a flourishing hospitality center.

Compensation Package Details

• Base Salary: $130, 000 –$175, 000 annually (with flexibility up to 10% for exceptional qualifications)
• Discretionary annual performance bonus tied to company profitability and growth metrics
• Comprehensive healthcare and benefits package currently transitioning to enhanced coverage
• Relocation assistance available on a case‑by‑case basis (up to $15, 000) for qualified out‑of‑market candidates
• Paid time off (PTO) and paid vacation benefits

Position Responsibilities

• Direct daily enterprise‑wide operations across regional hotel properties and expansion accounts, ensuring exceptional service standards and client delivery.
• Oversee and mentor key department heads across Operations, Human Resources, Recruitment, and Finance/Payroll to foster alignment and accountability.
• Establish quantifiable operational KPIs, executive reporting systems, and management scorecards across all service verticals.
• Strengthen long‑term hotel partnerships, oversee proactive client retention strategies, and lead high‑priority account escalations.
• Partner directly with Ownership to execute operational budgets, labor margin controls, and strategic growth initiatives.
• Optimize workforce scheduling, fill rates, and shift deployment efficiency across large‑scale hourly service teams.
• Ensure company‑wide labor and legal compliance in close coordination with HR and Finance leadership.

Position Requirements

• 8+ years of progressive operational leadership with demonstrated multi‑location or enterprise oversight.
• Proven track record managing large hourly workforces (oversight of 300+ personnel) within hospitality staffing, hotel operations, or workforce services.
• Strong background in operational financial management, P&L accountability, and labor efficiency.
• Demonstrated capability in operational transformation, client relationship recovery, and systems implementation.
• Hands‑on, proactive leadership style with the willingness to visit client properties regularly and navigate a fast‑paced, 24/7 service environment.
• Bachelor’s degree in Business, Hospitality Management, or related field preferred.