Hospitality Ops Director - Multi-Property Leader

Horizon Hospitality; New Orleans (LA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Horizon Hospitality in New Orleans seeks an experienced Director of Operations to lead multi-property hotel staffing services across the market. This leadership role oversees field management, workforce deployment, and key client partnerships in a top hospitality destination.

The position offers autonomy, community impact, and career growth within hospitality staffing. Requirements include 8+ years in hospitality or multi-site operations, and a strong track record in supervising field teams and

Qualifications

• 8+ years of management experience within hospitality, contract staffing, or multi-site operations.
• Bilingual English/Spanish is highly desired.
• Strong client relationship management, operational problem-solving, and conflict-resolution skills.

Responsibilities

• Lead Area Supervisors and direct multi-property hotel staffing operations throughout the market.
• Maintain staffing coverage, punctuality standards, and rigorous service quality across all client properties.
• Establish standard operating procedures, daily performance metrics, and accountability structures for field supervisors.
• Personally manage critical client escalations, maintain high-touch relationships, and execute account recovery strategies.
• Monitor staffing efficiency, optimize billable hours, and manage overtime trends and employee turnover.
• Formulate and implement employee training programs, supervisor coaching systems, and ongoing operational improvements.
• Deliver regular operational performance reports and corrective action updates to executive leadership.
• Travel consistently across regional client properties to provide on-site leadership and respond to operational emergencies.

Skills

Bilingual English/Spanish

Experience managing field supervisors

Client relationship management

Job description

Horizon Hospitality in New Orleans seeks an experienced Director of Operations to lead multi-property hotel staffing services across the market. This leadership role oversees field management, workforce deployment, and key client partnerships in a top hospitality destination.

The position offers autonomy, community impact, and career growth within hospitality staffing. Requirements include 8+ years in hospitality or multi-site operations, and a strong track record in supervising field teams and