Controls Engineer - Night Support (Customer-Facing PLC)

Dematic

Town of Henrietta (NY)

On-site

USD 80,000 - 105,000

Full time

14 days+

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Job summary

Dematic Corp. is seeking a Controls Engineer for Tech Support on the Night Shift. The role involves working with customers remotely to analyze schematics and PLC logic, troubleshooting, and ensuring flawless system performance within the material handling industry.

You will join a team delivering world‑class support, with opportunities for travel to client sites and ongoing professional development. A bachelor’s degree or equivalent experience, plus PLC experience, are required.

Qualifications

Bachelor's Degree in a related field or equivalent experience.
1+ years' experience in a related field providing customer service support.
Experience with Allen Bradley and Schneider PLC controls platforms.
Expertise in controls hardware troubleshooting.
Proficiency in electrical troubleshooting.
Strong customer service mentality.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.

Responsibilities

Participate in the support of semi-complex systems that integrate hardware and software.
Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
Offer outstanding troubleshooting expertise to Dematic's customers.