Contractor Services Coordinator - (Remote/Hybrid/In-Office Flexible)

National Field Representatives Inc.; Claremont (NH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company paid life insurance

Generous PTO package

401(k) employer matching

Job summary

National Field Representatives Inc. in Claremont, NH is seeking a Contractor Service Coordinator to oversee coverage for preservation orders and manage contractor performance.

You will assign work orders, negotiate pricing adjustments, conduct onboarding interviews, expedite orders, and resolve contractor disputes while cultivating strong relationships with independent contractors. This role offers remote work with an option to work hybrid or in the NH office and a comprehensive benefits package.

Qualifications

• Experience managing a high-volume workload and evaluating information.
• Preferred: experience in default mortgage servicing.
• Experience managing a vendor network is beneficial.
• Excellent customer service and communication skills, attention to detail, strong computer skills and multitasking are necessary.

Responsibilities

• Oversee coverage to ensure preservation orders are handled.
• Assign work orders to contractors.
• Negotiate pricing adjustments.
• Manage contractor performance.
• Conduct onboarding interviews.
• Expedite orders and research contractor disputes.
• Cultivate and maintain relationships with independent contractors.

Skills

Vendor management

Customer service

Communication

Problem solving

Multitasking

Attention to detail

High-volume workload

Job description

Description

Recognized as a certified “Great Place to Work”, National Field Representatives (NFR) is a family owned and operated company located in Claremont, NH. Proud of its performance, reputation and most of all, its employees who make it all possible, NFR offers a supportive work environment with great benefits.

NFR maintains properties for mortgage companies by working closely with our nationwide network of contractors and inspectors. Our Contractor Services Department has openings for Contractor Service Coordinators.

As a Coordinator, you will provide oversight to ensure NFR has adequate coverage to handle all preservation orders received and manage contractor performance. Responsibilities include assigning work orders, negotiating pricing adjustments, managing performance of contractors, conducting on-boarding interviews, expediting orders and researching contractor disputes. NFR’s rapport with independent contractors is paramount to its success. As a coordinator, you will be at the forefront cultivating and maintaining those relationships.

Requirements

The ideal candidate will have experience managing a high-volume workload, ability to evaluate information and problem‑solving skills. Previous experience in default mortgage servicing is preferred. Prior experience managing a vendor network is beneficial. Excellent Customer service and communication skills, attention to detail, strong computer skills and ability to multitask are necessary.

This position is remote with an option to work hybrid or in office from our NH office. Remote locations are available in the following states: AL, DE, FL, GA, IA, KS, MS, NC, NH, SC, TX and VT

NFR offers a great training program and benefits package including: health, dental, vision, company paid life insurance, generous PTO package, 401(k) employer matching contribution, and third-party products such as disability and additional life insurance. NFR does not sponsor work visas.