Customer Support & Billing Specialist

Kedia Corporation; Enterprise (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

A global company in Enterprise, NV is seeking a Customer Service Representative to handle customer inquiries and resolve issues. Candidates should possess strong communication and critical thinking skills. Responsibilities include managing customer interactions, ensuring satisfaction, and utilizing various tools like CRM software and autodialers. This position offers a dynamic work environment aimed at professional growth.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions or transactions.
• Ensure appropriate changes are made to resolve customer problems.
• Determine charges for services and arrange for billing.
• Review insurance policy terms to assess coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

CRM Software

Microsoft Excel

Job description

A global company in Enterprise, NV is seeking a Customer Service Representative to handle customer inquiries and resolve issues. Candidates should possess strong communication and critical thinking skills. Responsibilities include managing customer interactions, ensuring satisfaction, and utilizing various tools like CRM software and autodialers. This position offers a dynamic work environment aimed at professional growth.