Billing & Customer Care Specialist

Kedia Corporation; Arlington (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A global services company in Arlington, TX is looking for a Customer Service Representative to interact with customers over the phone and in person. The role involves handling inquiries, keeping records of interactions, and resolving issues. It's crucial to have strong communication, active listening, and problem-solving skills. Experience with CRM software and autodialers is preferred. The company offers a fast-paced environment and opportunities for growth in customer service.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments.
• Refer unresolved customer grievances to designated departments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Contact center software

CRM software

Spreadsheet software

Job description

A global services company in Arlington, TX is looking for a Customer Service Representative to interact with customers over the phone and in person. The role involves handling inquiries, keeping records of interactions, and resolving issues. It's crucial to have strong communication, active listening, and problem-solving skills. Experience with CRM software and autodialers is preferred. The company offers a fast-paced environment and opportunities for growth in customer service.