Contract CSR (18 Months) - Training and Growth

UniFirst; Chicago (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Profit Sharing

RRSP

Employee Assistance Program

Direct Payroll Deposit

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team in Chicago on an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

We offer on-the-job training, a 5-day work week with weekends off, and a range of benefits. The role emphasizes customer service excellence, data entry, and AR duties within a collaborative environment.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Accounts Receivable

Communication

MS Office

Time Management

Team Player

Math Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team in Chicago on an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

We offer on-the-job training, a 5-day work week with weekends off, and a range of benefits. The role emphasizes customer service excellence, data entry, and AR duties within a collaborative environment.