Contract CSM: Data-Driven Renewals & Revenue Growth

MGM; Naperville (IL); On-site; USD 115,000 - 171,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible work arrangement

Job summary

MGM in Naperville, IL is seeking a Contract Customer Success Manager who treats negotiation as a repeatable revenue habit and values ownership over busywork. The role pays $115,000 - $171,000 and includes equity and top-tier health benefits to support long-term growth.

You will write conversion-focused copy, run experiments on sales messaging, and negotiate renewals. Build relationships with prospects in the Naperville area while leveraging HubSpot Service Hub insights to guide decisions.

Qualifications

• 8+ years of experience in roles requiring negotiation and revenue responsibility.
• Excellent written and verbal communication skills with a data-informed approach.
• Ability to translate data findings into actionable recommendations.

Responsibilities

• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Run experiments on sales marketing messaging and retain only what converts.
• Negotiate renewals before the sales marketing contract closes.
• Pair HubSpot Service Hub insights with intuition to rank top leads.
• Build and nurture relationships with prospects across the Naperville, IL market.

Skills

Negotiation

Data interpretation

Copywriting

Relationship building

Market knowledge (Naperville IL)

Communication

Ownership

Tools

HubSpot Service Hub

Job description

MGM in Naperville, IL is seeking a Contract Customer Success Manager who treats negotiation as a repeatable revenue habit and values ownership over busywork. The role pays $115,000 - $171,000 and includes equity and top-tier health benefits to support long-term growth.

You will write conversion-focused copy, run experiments on sales messaging, and negotiate renewals. Build relationships with prospects in the Naperville area while leveraging HubSpot Service Hub insights to guide decisions.