Content Systems Architect: Scalable Product Documentation

Ascendco Health; Kansas City (MO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Ascendco Health seeks a Content Systems Education Specialist to own the systems, standards, and day-to-day work behind our product documentation. You will write and maintain reference content, keep it accurate as our software changes, and build a publishing process that scales with our product.

This role focuses on content creation and content-system ownership, with collaboration across Development, QA, Support, and Platform Enablement.

Qualifications

• 2 to 5 years of experience in technical writing, software documentation, product content, knowledge management, or a related field.
• Experience owning or leading a software documentation set or content library with current products.
• Strong writing and editing skills, able to make technical information clear and usable.
• Experience with Mintlify, Docusaurus, Zendesk, Confluence or similar documentation platforms.
• Ability to quickly learn software functionality, navigate complex systems, and explore tools independently.
• Good attention to terminology, consistency, structure, and detail.
• High self-direction and strong ownership to drive documentation work with minimal supervision.

Responsibilities

• Write, organize, and maintain reference documentation by module, feature, and workflow.
• Create tip sheets, job aids, and quick-reference materials from recurring user needs.
• Develop content from tickets, release notes, PRDs, and SME interviews without finished source material.
• Turn recurring support questions into documentation and prioritize content roadmap.
• Keep content current as functionality and terminology evolve.
• Own Mintlify as Ascendco's primary documentation platform and enforce standards.

Job description

Ascendco Health seeks a Content Systems Education Specialist to own the systems, standards, and day-to-day work behind our product documentation. You will write and maintain reference content, keep it accurate as our software changes, and build a publishing process that scales with our product.

This role focuses on content creation and content-system ownership, with collaboration across Development, QA, Support, and Platform Enablement.