Product Content Architect - Guides, Tutorials & Onboarding

Alvaria; Indiana (PA); On-site; USD 70,000 - 110,000; Full time

Job summary

Alvaria seeks a technical writer to own the creation and ongoing improvement of customer-facing product content, including guides, online help, tutorials, release notes, and API documentation. You will partner with Product, Engineering, QA, Support, Customer Success, and Enablement to transform complex product capabilities into clear, searchable content that supports onboarding and self-service adoption.

Apply information architecture, content reuse, taxonomy, metadata, and docs-as-code

Qualifications

• Portfolio of customer-facing content for software or SaaS products.
• Experience creating guides, online help, tutorials, and API docs.
• Ability to simplify complex technical concepts for diverse audiences.
• Familiar with Agile product development and cross-functional collaboration.
• Knowledge of information architecture, taxonomy, and metadata.

Responsibilities

• Develop and maintain customer-facing content including guides, online help, FAQs, tutorials, and API docs.
• Author, publish, and manage content using modern CMS/knowledge platforms.
• Design content to improve onboarding, self-service adoption, and task completion.
• Apply information architecture, taxonomy, and metadata for content governance.
• Collaborate with Product, Engineering, QA, Support, and Enablement to ensure accuracy.
• Translate complex concepts into clear content for technical and non-technical audiences.
• Use feedback and analytics to identify gaps and drive improvement.
• Ensure content quality, accessibility, discoverability, and alignment with standards.
• Participate in Agile processes; leverage AI and automation for research, drafting, and QA.
• Use Python or similar scripting to streamline content operations and audits.

Skills

Technical writing

Content development

Cross-functional collaboration

Agile

Education

Engineering degree in Computer Science

Tools

ClickHelp

Notion

Markdown

HTML

Git

APIs

JSON

Documentation-as-code

Job description

Alvaria seeks a technical writer to own the creation and ongoing improvement of customer-facing product content, including guides, online help, tutorials, release notes, and API documentation. You will partner with Product, Engineering, QA, Support, Customer Success, and Enablement to transform complex product capabilities into clear, searchable content that supports onboarding and self-service adoption.

Apply information architecture, content reuse, taxonomy, metadata, and docs-as-code