Content Designer

Illumio; Sunnyvale (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health savings accounts

Life and disability programs

Paid parental leave

Wellness program

Equity opportunities

Paid time off and holidays

Medical, dental, vision

Job summary

Illumio is seeking a Content Designer to translate complex cybersecurity concepts into clear, user‑friendly documentation and learning materials. You will partner with product managers, designers, engineers, and senior content creators to craft user‑centered content that guides customers through products and JTBD.

The role emphasizes information design and visual storytelling. Ideal candidates bring 0–3 years of tech writing or UX content experience, familiarity with structured authoring, and

Qualifications

• Bachelor’s degree in Technical Communication, Information Design, UX, Graphic Design, English, or related field.
• 0–3 years of experience in technical writing, information design, UX writing, instructional design, or related field.
• Ability to simplify complex ideas for different audiences.

Responsibilities

• Design clear, engaging information experiences to help users complete tasks.
• Write, edit, and maintain high‑quality technical documentation (user guides, tutorials, release notes).
• Collaborate with PMs, designers, engineers, and support teams to translate features into content.
• Transform complex concepts into visuals using diagrams, flowcharts, and infographics.
• Ensure content is modular, searchable, and adheres to style guidelines.
• Test product features and documentation to improve user experience.

Skills

Attention to detail

Written communication

Visual communication

Content reuse

Diagrams & flowcharts

Accessibility best practices

UX writing

Information architecture

Education

Bachelor's degree

Tools

Figma

Adobe Creative Suite

Paligo

Confluence

Job description

• Our Product Management team is driven by a culture that thrives on visionary leadership, autonomy, and ownership, creating a dynamic synergy that drives us forward in the ever-evolving landscape of cybersecurity. We collaborate closely with our Engineering team to tackle real-world challenges our customers face
• Bring your visionary instincts to every stage of the product lifecycle—from conception and definition to development, release, and post-release activities. You’ll play a pivotal role in strategic planning, feature selection, and day-to-day tactical operations. Together, our dynamic team propels the roadmap forward as we strive to make the digital world a safer place
• We’re looking for a curious, creative, and detail-oriented Content Designer to help shape how users learn about and interact with our products. This role is ideal for someone who enjoys transforming complex information into intuitive, engaging, and visually compelling content
• As part of the Content Experience team, you’ll partner with product managers, designers, engineers, and senior content creators to develop user-centered documentation and learning experiences
• While building technical documentation is an important part of the role, your primary focus will be designing content that helps users quickly find, understand, and apply information to solve their jobs to be done (JTBD)
• This is an excellent opportunity for someone early in their career who is passionate about information design, visual communication, and creating exceptional customer experiences
• Design clear, engaging information experiences that help users accomplish tasks efficiently
• Write, edit, and maintain high-quality technical documentation, including user guides, conceptual topics, tutorials, release notes, feature documentation, and in-product help
• Create and maintain user-facing documentation, conceptual guides, tutorials, release notes, and in-product help
• Transform complex technical concepts into content that is easy to understand using a combination of text, visuals, diagrams, flowcharts, infographics, and other media
• Organize content using sound information architecture principles, ensuring information is modular, searchable, and easy to navigate
• Collaborate with product managers, engineers, UX designers, and support teams to understand new features and translate them into customer-focused content
• Contribute to content strategy by identifying opportunities to improve discoverability, usability, and consistency across documentation
• Assist in developing visual assets such as process diagrams, workflows, illustrations, and learning journeys that complement written technical documentation
• Test product features and workflows to validate documentation accuracy and improve the user experience
• Edit and review content for clarity, consistency, accessibility, and adherence to style guidelines
• Continuously learn new technologies, products, and design approaches to improve how information is communicated

Benefits

• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Wellness Reimbursement Program
• Retirement Savings
• Equity Opportunities
• Paid time off and Paid Holidays
• Employee Incentive Program
• Medical, Dental, Vision Coverage

Strong attention to detail and a willingness to iterate based on feedbackExcellent written and visual communication skillsFamiliarity with structured authoring or content reuse principlesBasic understanding of software development or cloud technologies is helpful but not requiredPortfolio demonstrating documentation, information design, visual communication, or UX writing projectsFamiliarity with diagrams, flowcharts, wireframes, or other visual communication techniquesExperience with accessibility best practices for digital contentStrong understanding of visual hierarchy, layout, typography, and information organizationExperience using documentation tools, content management systems, or design tools such as Figma, Adobe Creative Suite, Paligo, Confluence, or similar)0–3 years of experience in technical writing, information design, UX writing, instructional design, or a related disciplineBachelor’s degree in Technical Communication, Information Design, UX, Graphic Design, English, Human-Computer Interaction, Computer Science, or a related field (or equivalent experience)Ability to simplify complex ideas for different audiencesExperience creating illustrations, infographics, or instructional graphicsExposure to video creation, interactive learning content, or multimedia storytellingComfortable collaborating with cross-functional teams and asking thoughtful questions to gather information