Technical Content Architect for SaaS Help Center

Everflow; United States; Remote; USD 56,874 - 63,983; Full time

Benefits offered by this job

Partial Coverage for Group Medical Ins

Unlimited PTO and paid holidays

Paid parental leave

Startup‑like environment

Collaborative team and culture

Education, gym, and equipment stipend

Job summary

Everflow, a SaaS partner marketing platform, seeks a Technical Content Writer to own and scale the Help Desk and Knowledge Base. You will translate complex platform mechanics into clear, actionable documentation and shape taxonomy and information architecture.

Collaborating with Product and Customer Success, you will audit content, retire outdated articles, and ensure the Help Desk is the single source of truth.

Qualifications

• Experience owning a public-facing Help Center/Knowledge Base.
• Ability to structure information architecture and tagging for complex APIs.
• Clear, actionable writing with a user-first tone.
• Use analytics to guide content strategy and priorities.

Responsibilities

• Own the Help Desk structure, categorization, and search optimization.
• Create and maintain authoritative guides, FAQs, and troubleshooting articles.
• Collaborate with Product & Customer Success to cover high-volume gaps and new features.
• Audit and refresh content to ensure the Help Desk is the single source of truth.

Skills

Information architecture

Customer-first

Technical aptitude

Data-driven strategy

Education

Bachelor's degree in English, Technical Writing, Communications, or CS

Tools

Webflow

Zendesk Guide

Intercom

Help Scout

Document360

Job description

Everflow, a SaaS partner marketing platform, seeks a Technical Content Writer to own and scale the Help Desk and Knowledge Base. You will translate complex platform mechanics into clear, actionable documentation and shape taxonomy and information architecture.

Collaborating with Product and Customer Success, you will audit content, retire outdated articles, and ensure the Help Desk is the single source of truth.