Quality Analyst (Content Moderation) Khmer-English

Gear Inc; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid vacation days

Group Health Insurance

Attractive compensation package

Job summary

A leading quality assurance company in the United States is seeking a Quality Analyst to monitor and assess quality performance in content moderation. The ideal candidate will have a Bachelor's degree and at least one year of relevant experience, along with strong analytical skills and good English communication at a B2 level. The role involves conducting data analysis, reviewing client claims, and maintaining quality standards. The company offers an attractive compensation package in a supportive environment.

Qualifications

• 1 year experience in quality assurance or similar roles.
• Ability to work independently with minimal supervision.
• Experienced in services analysis and data analysis.

Responsibilities

• Conduct daily monitoring, reviews and assessments.
• Review client claims and non-compliance issues.
• Evaluate and audit team quality including both internal and external reports.

Skills

Data analysis

Pattern detection

English communication (B2 Level)

MS Office proficiency

Google Products proficiency

Education

Bachelor's Degree in Business Admin, Computer Science, Engineering, Statistics or Mathematics

Job description

Quality Analyst (Content Moderation) Khmer-English

Job Openings Quality Analyst (Content Moderation) Khmer-English

About the job Quality Analyst (Content Moderation) Khmer-English

Job Description

• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance
• Review track and manage implementation & efficiency of all quality monitoring procedures and systems
• Conduct reviews of individual / team capability to ensure quality performance met targets
• Review client claims and non-compliance issues
• Conduct data analysis to identify areas for improvement
• Identify and implement best practice appropriate and applicable to improving overall quality
• Develop, recommend and monitor corrective & preventive actions
• Evaluate and audit team quality including both internal and external reports
• Check and validate findings, implement appropriate corrective actions
• Maintain standards and performance quality for all service provided
• Maintain good communication with development teams to improve business processes

Requirement

• Bachelors Degree or Higher in Business Admin, Computer Science, Engineer, Statistics, Mathematics or related field
• 1 years experience in quality assurance or similar roles
• Good at English communication (Eng - B2 Level)
• Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
• Proficient skills with MS Office and Google Products
• Experienced in services analysis and data analysis
• Works independently with minimal supervision

Working Conditions:

• Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
• Able to work during Thailand Public Holidays as requested.
• Attractive compensation package / fun and professional environment
• Open and honest culture where people are valued, treated fairly and empowered
• 1st year - paid vacation days
• Annual Leave / Personal Leave / Social Security
• Group Health Insurance
• No dress code is required, we appreciate your true talent!