Quality Analyst - Japanese

Gear Inc; United States; On-site; USD 8,000 - 14,000; Full time

Benefits offered by this job

Attractive bonus and annual salary review

Premium Healthcare and Mental Health Care service

Paid leave (12 days/year)

Training and career development opportunities

Free in-house gym and game room

Job summary

A leading technology company is seeking a Quality Analyst proficient in Japanese to ensure high-quality content moderation. The role includes reviewing quality systems, investigating claims, and analyzing data for improvement. Ideal candidates should have a bachelor's degree, strong English communication skills, and at least one year of experience in customer support. The position offers attractive salary and benefits, including premium healthcare and a vibrant working environment.

Qualifications

• Minimum 1 year of experience in customer support and service analysis.
• Excellent verbal and written communication skills in English.
• Willingness to handle multiple projects and work on weekends.
• Having a proficiency in Japanese, reading, & writing (minimum JLPT N2);
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Experience in the BPO is an advantage;
• Excellent communication, analytical, and problem-solving skills.

Responsibilities

• Review implementation and efficiency of quality inspection systems.
• Plan, conduct, and monitor testing for product quality.
• Investigate customers' claims and non-conformance issues.
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action

Skills

English communication skills

Proficiency in Japanese (minimum JLPT N2)

Analytical skills

Problem-solving skills

Content moderation skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Google Drive

Job description

About the job Quality Analyst - Japanese

Location: TimesCity, 458 Minh Khai, Vinh Tuy, Ha Noi, Viet Nam.

Employment Type: Full-Time. (9am - 6pm, Mon - Fri)

Job Summary

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Responsibilities

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer\'s claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action

Qualifications

• Bachelor’s degree in any field or equivalent experience;
• Good English skills in reading and gathering information from foreign customers\' requirements;
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
• Having a proficiency in Japanese, reading, & writing (minimum JLPT N2);
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Experience in the BPO is an advantage;
• Excellent communication, analytical, and problem-solving skills.
• Willing to work on weekends, public holidays, and shifting schedules including night shifts.

Why Join Gear Inc.?

• Salary and Benefits
• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Paid leave (12 days/year).
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5;