Moderation Trainer (Da Nang)

Gear Inc; Town of Somo (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Premium Healthcare

Extra bonus for personal events

Paid leave (12 days/year)

Modern hardware provided

Training and career development opportunities

Job summary

A leading training organization seeks an experienced Moderation Trainer for its team in Town of Somo, Wisconsin. The candidate will develop and conduct training sessions, manage training needs analysis, and review employee performance. The role requires a bachelor's degree and 1-2 years of training experience. The position offers premium healthcare, flexible working shifts, and opportunities for career development.

Qualifications

• 1-2 years experience in training required.
• Experience in the BPO industry is a plus.
• Ability to manage unique risks in fast-paced environments.

Responsibilities

• Conceptualize training sessions based on data.
• Create training strategies and initiatives.
• Conduct employee onboarding and review performance.

Skills

Training and coaching skills

Proficient in English (C1 level)

Communication skills

Knowledge of learning patterns

MS Office proficiency

Education

Bachelor's degree in a related field

Job description

About the job Moderation Trainer (Da Nang)

Introduction

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:

Responsibility

• Conceptualize training sessions based on data and research;
• Create training strategies and initiatives;
• Test and review created training methods;
• Maintain a database of all training sessions;
• Instruct employee training and onboarding;
• Review employee performance and learning;
• Conduct training classes on policy/product;
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

• Bachelors degree in any related field;
• Vietnamese local; proficient in English 4 skills (at least C1 level);
• At least 1-2 years experience in training; solid training and coaching skills experience;
• Experience working in the BPO industry is a plus;
• Training Needs Analysis knowledge and/ or experience is a plus;
• Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
• Ability to communicate clearly and concisely, both oral and in writing;
• Knowledge of people learning patterns to design programs with excellent efficiency;
• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

1. Salary and Benefits

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Paid leave (12 days/year).

International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

An open and honest culture where people are valued, treated fairly and trusted and empowered;

• Modern hardware (Laptop and other equipments provided);
• Training and career development opportunities: Continuous and professional training to fully develop your potential.

3. Working time:

• 5 shifts per week amounting to 40 hours, arranged by the company;
• The detailed working hours are as following:
  • Trainer will follow class schedule basis availability;
  • Willing to work on flexible shift timings, including night shifts and public holiday.