Bilingual Contact Center Training Specialist

MCI; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Team-oriented culture

Casual dress code

Job summary

MCI, a leading tech-enabled business services company in Tampa, FL, seeks a Contact Center Trainer to design and deliver impactful training programs. The ideal candidate requires a Bachelor's degree and a minimum of 2 years' experience in training within a BPO. Responsibilities include conducting training sessions, developing materials, and collaborating with teams to enhance training effectiveness. MCI offers competitive compensation and a comprehensive benefits package, ensuring growth and work-life balance.

Qualifications

• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Training certifications like Train-the-Trainer or Instructional Design are a plus.

Responsibilities

• Deliver engaging training sessions for new hires and existing agents.
• Develop training materials tailored to client-specific processes.
• Evaluate training effectiveness through assessments and feedback.

Skills

Strong facilitation, communication, and interpersonal skills

Fluent in English and Spanish

Experience with Learning Management Systems (LMS)

Proficiency in Microsoft Office

Ability to manage multiple training batches

Education

Bachelor’s degree in Education, Communications, or a related field

Tools

CRM

Dialers

Job description

MCI, a leading tech-enabled business services company in Tampa, FL, seeks a Contact Center Trainer to design and deliver impactful training programs. The ideal candidate requires a Bachelor's degree and a minimum of 2 years' experience in training within a BPO. Responsibilities include conducting training sessions, developing materials, and collaborating with teams to enhance training effectiveness. MCI offers competitive compensation and a comprehensive benefits package, ensuring growth and work-life balance.