Contact Center Training Specialist

Mass Markets; Addison (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Flexible schedule options

Career Growth Opportunities

Casual Dress Code

Job summary

Mass Markets is seeking a Trainer to deliver engaging training sessions for new hires and existing agents in Addison, Texas. The role involves developing training materials and evaluating training effectiveness.

Ideal candidates will have a Bachelor's degree in Education or a related field, 2+ years of training experience, and strong bilingual communication skills. Benefits include paid time off, health coverage, and a focus on career growth.

Qualifications

• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Proficiency in managing multiple training batches in a fast-paced environment.
• Training certifications (e.g., Train-the-Trainer) are a plus.

Responsibilities

• Deliver engaging training sessions for new hires and existing agents.
• Develop tailored training materials and e-learning content.
• Evaluate training effectiveness through assessments and feedback.

Skills

Facilitation

Communication

Interpersonal skills

Bilingual (English and Spanish)

Virtual training tools

Education

Bachelor’s degree in Education or related field

Tools

Learning Management Systems (LMS)

Microsoft Office

Contact center platforms (CRM, dialers)

Job description

Mass Markets is seeking a Trainer to deliver engaging training sessions for new hires and existing agents in Addison, Texas. The role involves developing training materials and evaluating training effectiveness.

Ideal candidates will have a Bachelor's degree in Education or a related field, 2+ years of training experience, and strong bilingual communication skills. Benefits include paid time off, health coverage, and a focus on career growth.