Remote-Ready Contact Center Trainer | BPO & CX Expert

MCI Careers; Garden City (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers in Garden City, Georgia, is seeking a skilled Contact Center Trainer to deliver impactful training programs for agents. Ideal candidates should have a Bachelor's degree and 2+ years of BPO experience, with strong communication skills and proficiency in both English and Spanish.

This role is crucial in ensuring our agents deliver exceptional service, with a supportive work environment and competitive compensation that recognizes your contributions. Join MCI and contribute to our mission of achieving excellence in customer experience.

Qualifications

• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Ability to manage multiple training batches in a fast-paced environment.
• Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus.

Responsibilities

• Deliver engaging training sessions for new hires and existing agents.
• Develop training materials tailored to client-specific processes.
• Evaluate training effectiveness through assessments and performance metrics.

Skills

Strong facilitation skills

Communication skills

Interpersonal skills

Bilingual (English and Spanish)

Education

Bachelor's degree in Education, Communications, or related field

Tools

Learning Management Systems (LMS)

Microsoft Office

CRM and dialer platforms

Job description

MCI Careers in Garden City, Georgia, is seeking a skilled Contact Center Trainer to deliver impactful training programs for agents. Ideal candidates should have a Bachelor's degree and 2+ years of BPO experience, with strong communication skills and proficiency in both English and Spanish.

This role is crucial in ensuring our agents deliver exceptional service, with a supportive work environment and competitive compensation that recognizes your contributions. Join MCI and contribute to our mission of achieving excellence in customer experience.