Bilingual Contact Center Trainer

MCI; Killeen (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & rewards

Job summary

MCI is seeking a skilled Contact Center Trainer to deliver high-impact training programs, preparing agents to exceed client expectations. This role involves creating tailored training materials and evaluating effectiveness through feedback and metrics.

Ideal candidates will have a Bachelor’s degree, 2+ years of experience in training, and bilingual skills in English and Spanish. MCI offers comprehensive benefits including health coverage and paid time off.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of training experience in a BPO or contact center.
• Ability to manage multiple training batches.

Responsibilities

• Deliver training sessions for new hires and existing agents.
• Develop training materials and conduct evaluations.
• Collaborate with teams to identify training needs.

Skills

Facilitation skills

Communication skills

Interpersonal skills

Fluency in English and Spanish

Proficiency in Microsoft Office

Education

Bachelor’s degree in Education, Communications, or related field

Tools

Learning Management Systems (LMS)

Contact center platforms (e.g., CRM, dialers)

Job description

MCI is seeking a skilled Contact Center Trainer to deliver high-impact training programs, preparing agents to exceed client expectations. This role involves creating tailored training materials and evaluating effectiveness through feedback and metrics.

Ideal candidates will have a Bachelor’s degree, 2+ years of experience in training, and bilingual skills in English and Spanish. MCI offers comprehensive benefits including health coverage and paid time off.