Global Contact Center Leader — Remote & Growth

MCI; Addison (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is looking for a talented leader in Addison, Texas, to manage overall contact center operations. The role involves staffing, performance management, and achieving key performance indicators (KPIs). We are searching for a candidate with a Bachelor’s degree and 3+ years of experience in BPO environments.

In this role, you will lead teams, analyze operational data, and implement strategies that improve efficiency and customer satisfaction. Join MCI to enjoy comprehensive benefits and opportunities for personal growth.

Qualifications

• 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
• Proven ability to manage large teams and complex operations.
• Strong understanding of contact center metrics, tools, and technologies.

Responsibilities

• Manage overall contact center operations, including staffing, performance, and service delivery.
• Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
• Collaborate with clients to understand business needs and ensure alignment with service goals.

Skills

Leadership

Problem-solving

Communication

Contact center metrics understanding

Education

Bachelor’s degree in Business, Operations, or a related field

Job description

MCI is looking for a talented leader in Addison, Texas, to manage overall contact center operations. The role involves staffing, performance management, and achieving key performance indicators (KPIs). We are searching for a candidate with a Bachelor’s degree and 3+ years of experience in BPO environments.

In this role, you will lead teams, analyze operational data, and implement strategies that improve efficiency and customer satisfaction. Join MCI to enjoy comprehensive benefits and opportunities for personal growth.